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Water Damage and Flood Water Removal

6/19/2020 (Permalink)

Image shows water being extracted through a wand. Water Damage Extraction by SERVPRO of Jacksonville Beach/Ponte Vedra, 904-246-6118.

Water Damage can cost homeowners thousands of dollars to fix. When water gets into a structure and it is dried incorrectly, the wood can rot and mold and mildew can form causing health effects. Trained and certified to the highest standards in the industry, our professional production team responds immediately - 24 hours a day, 7 days a week - to mitigate loss and meet every challenge with professionalism, reliability, compassion, and respect. Our technicians identify the full extent of moisture damage, both obvious and unseen, by using sensors such as moisture detectors and state of the science technology. 

Meanwhile, we help homeowners overcome their feeling of helplessness by explaining the process in a way that they can understand what is happening, what to expect, and what they can do. SERVPRO of Jacksonville Beach/Ponte Vedra’s commitment to customer excellence includes insurance professionals; which means that insurance agents and claims adjusters can expect effective, ongoing communication and reporting. We understand the insurance industry requirements. Our production team will provide a complete estimate, including photos, to the agent or adjuster within 24-48 hours.

Call SERVPRO of The Jacksonville Beach/Ponte Vedra and get quality water damage restoration services, fire and smoke damage restoration, mold and mildew removal and if your home, business, or insurance customer needs, we are ready, trained and equipped to provide you with any cleanup, mitigation, and restoration service. Call us today at 904-246-6118 or check out our Facebook for more safety tips.

Blog 5: Recommendations for Property Owners

6/8/2020 (Permalink)

Text says: Take Proactive Cleaning Precautions, background is a school classroom. Let SERVPRO of Jacksonville Beach/Ponte Vedra hep you follow recommended CDC safety protocols to help keep your employees and guests safe.

Recommendations for Property Owners

Beyond the cleaning and disinfecting performed by SERVPRO of Jacksonville Beach/Ponte Vedra, property owners must understand that persons infected with the SARS-CoV-2 virus and/or COVID-19 that enter their property will potentially infect others and deposit the virus on surfaces.

According to the CDC, the virus is thought to spread mainly from person-to-person. This could be between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.xxvii

The CDC has set up a webpage titled Preventing COVID-19 Spread in Communities which addresses homes, childcare, and K-12 schools, colleges and universities, work environments, healthcare settings, and large community events and mass gatherings.

For business purposes, the CDC recommends routine environmental cleaning. This should include routinely cleaning all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs; and provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.xxviii For structures that utilize an internal or external janitorial crew, it is recommended that they follow proper cleaning protocols established by the CDC.



Blog 4: Clean up Procedures Related to COVID-19

6/4/2020 (Permalink)

Image shows 2 SERVPRO employees with their backs to the camera with a list of different commercial facilities between them. Let SERVPRO of Jacksonville Beach/Ponte Vedra clean your commercial facility. Call today for a free estimate, 904-246-6118

Clean up Procedures

These procedures focus on the critical role cleaning plays in preventing the transmission of viruses, such as Coronavirus. Cleanup procedures may vary depending on the environment, but the general guideline includes [1] disinfectant selection, [2] cleaning and sanitizing of porous and non-porous surfaces, [3] disinfecting of non-porous surfaces, [4] cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, [5] post clean up evaluation, and [6] disposal of waste.

1. Disinfectant Selection

The CDC recommends usage of a disinfectant with the EPA-approved emerging viral pathogens claim. As of the date of this publication, there are no disinfectants that have been tested specifically for use against novel coronavirus SARS-CoV-2, the Cause of COVID-19. However, disinfectant manufacturers (including SERVPRO) are working with the EPA to have the emerging viral pathogen claim added to existing products that are designed to kill viruses similar to SARS-CoV-2. 

2. Cleaning and Sanitizing of Porous and Non-porous Surfaces

The CDC describes cleaning as removing germs, dirt, and impurities from surfaces or objects. Cleaning works by using a detergent and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.xx
Some materials cannot be cleaned with detergent and water without being damaged. For this reason, paper and paper products are not able to be cleaned and/or disinfected. Cleaning methods typically used on water sensitive materials such as vacuuming or dry sponging would not be capable of removing enough soil and residue to be effective.
For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces.xxi Surfaces that are not water sensitive, can be wet cleaned using a Hot Water Extraction or Deluxe Pre-conditioner and Rinse method. Upholstered items and carpets can be sanitized with certain disinfectants.
Affected laundry/linen items should be minimally handled. If the items can be laundered, SERVPRO of Jacksonville Beach/Ponte Vedra will launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely. Otherwise, SERVPRO will use products with the EPA-approved emerging viral pathogens claims that are suitable for porous surfaces.xxii

• SERVPRO will wash items as appropriate in accordance with the manufacturer’s instructions, and if possible, will launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry that has been in contact with an ill person can be washed with other people’s items.xxiv

• SERVPRO will clean and disinfect hampers or other carts for transporting laundry according to the guidance above for hard or soft surfaces.xxv

Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be wet cleaned using a variety of SERVPRO hard surface cleaners (general-purpose cleaners) and cleaning methods. All cleaning procedures will be performed in such a manner as to minimize the splashing, spraying, spattering, falling, aerosolization, cross-contamination, migration, and generation of infectious material. We will avoid cleaning techniques such as pressurized air or water sprays, which may generate droplets or bio-aerosols.

3. Disinfecting of Non-porous Surfaces

The CDC describes disinfecting as killing germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.xxvi
The application method should be selected based on surface type, location of surface, amount of surface area, and manufacturer recommended application method. Disinfectants can be applied using a saturated towel, spray bottle, pump-up sprayer, electric sprayer, ULV Mister, or electrostatic sprayer. SERVPRO of Jacksonville Beach/Ponte Vedra follows label directions for application and maintaining wet contact or dwell time as indicated by the manufacturer, which is critical.
Our technicians will be careful to prevent the over-wetting of electronic items, such as phones and computers to prevent potential damage.

4. Cleaning and Disinfecting of Equipment, Tools, and/or Supplies Used for Cleanup Process

Any equipment, tools, and/or supplies used by SERVPRO of Jacksonville Beach/Ponte Vedra for the cleanup process will be cleaned and disinfected using the cleaning methods described in steps 1 and 2. This is to ensure that potential contamination is not moved to other parts of the structure.

5. Post Clean Up Evaluation

At the time of this publication, there is no available surface test for the SARS-CoV-2 virus. There is currently no way to measure the effectiveness of the disinfection of SARS-CoV-2.

6. Disposal of Waste

SERVPRO of Jacksonville Beach/Ponte Vedra will follow all applicable federal, state, provincial, and municipal laws regarding the packaging, transportation, and disposal of medical waste. All disposable PPE (i.e. gloves, disposable respirators, coveralls), cleaning towels, and other waste will be bagged and sealed within the work area.






Four Benefits of Tile and Grout Cleaning in Your Ponte Vedra Business

6/2/2020 (Permalink)

Photo shows a SERVPRO technician cleaning a clay tile floor with a spinner in a retail store. Tile Cleaning at The Ponte Vedra Inn & Club, Surf Club shop after Hurricane Matthew.

Running any business can be a very demanding job. Sometimes owners get so caught up in the day-to-day running of the business that they forget about some other very important things, such as a spectacularly clean floor. There are huge benefits to having your tile and ground cleaned. If you have never experienced professional tile and grout cleaning, then you are in for a treat.

Benefit #1: The largest benefit to investing in this service, is that it will change the look of your whole business.

Benefit #2: The floor will look brand new, and your customers will take notice. 

Benefit #3: When tile and grout is clean, it changes the whole atmosphere of your business.

Benefit #4: When you properly clean your tile and grout you show your employees, and customers, how much you care about their safety and health because clean floors means that you properly removed the dirt and buildup from them and made your overall building much healthier. 

The floors will be cleaned, and then the grout would be sealed so that the dirt doesn't easily creep back into the grout. It is well worth the investment. Having your floors cleaned is an investment that will pay out over, and over again.

With proper maintenance, your floors will never get back to the dull, dirty look that they had before the cleaning. With the noticeable change of your tile and grout, the confidence in the way you do business may change forever. Your confidence is not the only thing that will increase, your customer’s confidence will increase also.

For more information on having your tile, and grout professionally cleaned, please contact us. We would be delighted to help you give your business a new look that you, and your customers will feel great about.

For more expert tips and information about our cleaning services, visit Our Website, or like us on Facebook. We provide emergency service 24 hours a day, 7 days a week, 365 days per year. Call us at 904-246-6118.

Jacksonville Beach Families Prepare

6/1/2020 (Permalink)

Keep your family prepared in 2020 with this Emergency Checklist from our partners at the American Red Cross.

-Have a gallon of water, per person, per day on hand.

-Supply non-parishable packaged, or canned food, and include a manual can opener.

-Include blankets or sleeping bags. If your power goes out, it could get cold.

-Include first aid kits and prescription medications.

-Include a battery powered or crank radio, flashlight, and plenty of extra batteries. If piecing a kit together from last year, make sure your batteries are not corroded or expired.

-Credit cards, cash, and car keys are important items to keep close by. Also fill up all vehicles with gas ahead of time.

-List of family physicians and their contact information.

-Special items for infants, the elderly, and disabled family members.

Blog 3: Ventilation and Isolation Related to Viral Decontamination

6/1/2020 (Permalink)

Photo shows temporary duct work being used to cycle air out of a carpeted room at a gym. SERVPRO of Jacksonville Beach/Ponte Vedra technicians use temporary duct work to cycle air out of a gym affected by a Positive Covid-19 person.

Isolation and Ventilation

Feasible engineering and work practice controls will be utilized by SERVPRO of Jacksonville Beach/Ponte Vedra during viral decontamination services to minimize employee exposures to airborne infectious disease. Examples of engineering controls include airborne infection isolation rooms (AIIR), air filtration, exhaust ventilation, and air disinfection.xii 

We will close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize the potential for exposure to respiratory droplets.xiii This is normally accomplished by closing doors or erecting critical barriers with 6 mil polyethylene sheeting to facilitate source containment. The work area shall be locked when unattended. A Biohazard sign can be provided by SERVPRO of Jacksonville Beach/Ponte Vedra and be posted at any potential entry point to the work area. 

The CDC recommends opening outside doors and windows to increase air circulation in the area. If possible, we will wait up to 24 hours before beginning cleaning and disinfection.xiv Based on existing bioremediation standards, there is value in controlling airflow from affected to unaffected areas. To control the spread of aerosolized contamination, workers can put the contaminated area under HEPA-filtered negative air pressure. This air should be exhausted outside the structure when practical. If possible we will engineer an air change rate of ≥6 mechanical air changes per hour (ACH).xvi

If utilizing negative pressure, pressure differentials will be monitored to ensure that air is always flowing from the surrounding area into the work area. Negative pressure can be monitored either continuously or periodically. Monitoring methods include chemical aerosols (e.g., smoke tube), differential pressure-sensing devices (e.g., manometer), and physical indicators (e.g., flutter strips).xvii If using a manometer, it is recommended to achieve a pressure differential of ≥0.01 inch of water gauge.xviiixix








What to Do After a Fire

5/30/2020 (Permalink)

Photo shows female homeowner surveying the damage of her home after a fire, ceiling is exposed showing sooty beams. A homeowner inspects her gutted home after fire damage. Call SERVPRO of Jacksonville Beach/Ponte Vedra to help you recover from disaster 904-246-6118.

Any fire can be devastating. When a fire occurs, the most important thing is the safety of your family and pets. Once everyone is safe and secure, it’s time to work on a plan for what to do next. SERVPRO of Jacksonville Beach/Ponte Vedra has created this checklist of safety precautions and more, to help begin the recovery after fire damage.

What to Do After a Fire

Call your insurance company immediately. Following ironing the details with your insurance company, contact SERVPRO of Jacksonville Beach/Ponte Vedra so the fire damage cleanup process can begin quickly. Make sure to notify your mortgage company of the fire also. If you’re not sure that the home is structurally safe, have it inspected by a certified structural engineer or building inspector before going near. If you don't know a licensed structural engineer, let SERVPRO refer one to you.

  • Take pictures of all exterior damage, noting broken windows or entrances that are no longer secure.
  • Make arrangements to board-up broken windows and secure the property during the cleanup and restoration process. Do you know SERVPRO does board-up and fencing?
  • Shut off propane tank systems and make an appointment for them to be inspected for safety.
  • Do not attempt to reconnect utilities on your own.
  • Be aware that rodents, snakes, or other animals may have entered your home after you've vacated the property.

Inside the home:

  • Don’t flip on electrical switches in any room with standing water from firefighting efforts.
  • Don’t enter any room if you hear popping or see sparking.
  • Turn off the power at the main electrical panel.
  • Try not touch anything covered with soot; it’s easy to transfer it to other areas of the home, making the cleaning process more difficult.
  • Wear closed-toed shoes or boots, long sleeves, long pants and gloves to protect against soot and any other contaminants as you go through the home.
  • Try to locate important papers and other documents that you’ll need.
  • Handle burned money as little as possible. You can take its remains to a Regional Federal Reserve Bank for replacement.
  • Begin taking inventory of the building damage and all damaged items.
  • Begin saving receipts for any expenses incurred after the fire. These may be needed when filing insurance claims.

Fire Damage Cleanup and Restoration

Companies like SERVPRO of Jacksonville Beach/Ponte Vedra have the expertise, as well as the right products and equipment to safely and effectively clean and restore a home after a fire. Fire damage includes more than just items burned. There will be soot, smoke, and water damage from the fire department as well.

A professional cleaning team will assess the damage to flooring, drywall, cabinets, furniture and more, before developing a plan for a thorough cleanup. Additionally, mold growth may be a concern if rooms and items that have been saturated with water during the fire-fighting efforts, are not dried out quickly.

Items that may need to be cleaned for soot and smoke removal include, but are not limited to:

  • Carpets and area rugs
  • Flooring: hardwood, tile and vinyl
  • Woodwork and other hard surfaces like counter tops and cabinetry
  • Electronics and appliances
  • Furniture and upholstery
  • Draperies, linens and clothing
  • Books, artwork, papers and documents

After a fire, let SERVPRO of Jacksonville Beach/Ponte Vedra tackle the tough jobs and give you the peace of mind that your home will be cleaned and restored quickly, safely and correctly. Call us 24/7/365 at 904-246-6118 for any fire, smoke, or soot damage in your home or business.

Storm Damage, Do You Have a Plan?

5/30/2020 (Permalink)

Photo shows a residential neighborhood with storm debris lining the streets. Piles of storm debris from flooding in Louisiana line the streets of neighborhoods. Our SERVPRO franchises travelled to assist local franchises.

With Storm Season right around the corner, SERVPRO of Jacksonville Beach/Ponte Vedra wants to make sure you have a plan!

"What would your family do? Would you know where to meet?" Talk to your family about these important issues! You never know when a disaster could strike. 

It is important at least once a year to get together with your family and come up with a plan. The following is a list of some important things to consider when getting you family's plan in place.

-"Where will we meet if our neighborhood is evacuated, or we are not allowed to go home by law enforcement?"

-"Is there a trusted neighbor, friend, or relative that can pick up the kids if parents can not get to them? Are they already on the pre-approved pick-up list for that child's school?"

-"Do you have a list of medications handy, and are they up to date which prescriptions filled regularly? This includes pets as well."

-"Make a list of shelters that allow pets ahead of time, and have a plan in place for pets if you cannot get them to a shelter. If you are staying with a relative, make sure your pet can come to, and purchase supplies ahead of time so your pet will be comfortable on a spare of the moment road trip."

-"If you have an elderly family member/friend, or a special needs family member/friend in an assisted living facility, learn that facility's evacuation plan and ask questions. Will they provide transportation for that family member, or will you need to get them? What would you do if you couldn't get to them, or got separated?"

-"Make a disaster kit! If you are riding out a disaster or are in a voluntary evacuation zone, you could be without water or power for days. Include water, non-perishable food, first aid kit, medications, pet supplies and pet food, flashlights, batteries, crank radio, wet wipes, and cleaning supplies you don't need water to use. Ever toilet paper and paper towels are also a good idea. Fill up your bath tub with water before disaster strikes so you can use that water to flush your toilets."

Getting Your Building Back to Normal After a Disaster

5/30/2020 (Permalink)

Photo shows a green SERVPRO truck outside of a high rise assisted living center that was affected by water damage. SERVPRO of Jacksonville Beach/Ponte Vedra recently helped an assisted living facility in Jacksonville that was affected by water damage.

Getting back to normal after your commercial building has flooded is challenging. Juggling the drying process while trying to not upset tenants or residents comes with its own share of problems.

Commercial water damage restoration not only restores a building, it restores jobs and income to the people employed at the business, the products or services they give to their customers. It also restores the healthy environment for everyone who utilizes the structure. If it’s not done right, or on time, the result can the closing of the facility, business relocation, and severe impact to an organization’s bottom line.

The scope of water damage in commercial settings is frequently wider and more extreme than in a residential scenario, water damage remediation specialists with experience specific to commercial buildings are positioned to provide effective emergency service when the need arises.

Here’s a typical protocol utilized in commercial water damage restoration:

  • All areas contacted with water are inventoried, including affected building materials and furniture. Any wet carpet must be located and identified.
  • Wet ceiling tiles may be removed and discarded after the event. Ceiling tiles usually are not salvageable.
  • A moisture meter should be utilized to check for water-damaged drywall. Disinfection and mold control techniques may need to be initiated.
  • Wet electrical components are assumed to be hazardous. A qualified maintenance technician or electrician should cut off power to affected areas. Inspection by a building inspector or electrician is required to determine the need to replace wet wiring, circuit breakers, outlets and light fixtures.
  • Upholstered furniture wet by flood water, roof leaks, or sewage should be discarded. Furniture contacted by drinking water can be air-dried if done within 24 hours. Laminate or hardwood furniture can be cleaned with a disinfectant solution and reused; particle board furniture may be discarded.
  • Carpet contaminated by sewage must be disposed. Carpet wet by drinking water or rain water through roof leaks may have water extracted and then be sterilized.

Beaches Flood and Water Damage Services

5/30/2020 (Permalink)

Photo shows SERVPRO of Jacksonville Beach/Ponte Vedra employees posing in front of a green truck in our warehouse. A few of our team members posing in front of one of our vehicles in our Jacksonville warehouse.

With knowledge and compassion, SERVPRO of Jacksonville Beach/Ponte Vedra understands that a water emergency needs urgency and sensitivity. SERVPRO of Jacksonville Beach/Ponte Vedra answers your call 24/7 with an accurate assessment and easy to understand explanations of the restoration process.  We identify the damage and explain the process. Thorough treatment and respect, SERVPRO of Jacksonville Beach/Ponte Vedra uses state-of-the-science equipment for drying, dehumidifying, deodorizing, disinfecting water and flood damage.

Our IICRC Certified Technicians use state of the art technology and equipment which offers superior drying based on the science of Psycho-metrics. This proven, scientific process measures the dryness of the walls, carpet, and other materials. These measurements are recorded in a log and help our technicians monitor the drying process of your property.

Our team will monitor and mitigate water damage to your property. Don’t be flooded with worry and water! Don't wait, call SERVPRO of Jacksonville Beach/Ponte Vedra immediately. When water is on the move, timing is most critical. We have served Jacksonville and The Beaches communities for 39 years. Call 904-246-6118 for water emergency service you can trust and depend on.